State Disclosures

Alaska

If your issue is unresolved by Bilt Payments LLC at support@biltrewards.com, please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Formal complaints must be in writing, please download the form here: Download Form

Formal complaint forms may be submitted via:

Fax: 907-465-1230
Email: dbs.licensing@alaska.gov
Mail: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807

If you have questions regarding formal complaints, please call 907-465-2521

District of Columbia

All complaints against Bilt Payments LLC (License No. MTR2527740) from District of Columbia residents should be directed to:

Dept. of Insurance, Securities, and Banking
1050 First St. NE, Suite 801
Washington, DC 20002
Phone: 202-727-8000

Illinois

For consumer complaints, please contact:

Illinois Department of Financial and Professional Regulation
Division of Financial Institutions
320 W. Washington
Springfield, IL 62786
Toll-Free Number: 1-888-473-4858

Kansas

If you have questions or complaints about Bilt Payment LLC’s money transmission services, you can contact the Kansas Office of the State Bank Commissioner.

Kansas Office of the State Bank Commissioner
Online: https://www.osbckansas.org
Telephone number:
877-387-8523
785-380-3939

Maryland

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Bilt Payments LLC (License # 2527740) at:

500 N Calvert Street, Suite 402,
Baltimore, MD 21202,
Toll Free: 1 (888) 784-0136

Minnesota

If you have questions or complaints about Bilt Payments LLC’s money transmission services, you can contact the Minnesota Department of Commerce.

Minnesota Department of Commerce
Online: https://mn.gov/commerce
Telephone number:
1-651-539-1600
1-651-539-1500

New York

New York Department of Financial Services

Bilt Payments LLC is licensed and regulated as a money transmitter by the New York State Department of Financial Services. New York customers can direct unresolved complaints to:

Consumer Assistance Unit
NYS Department of Financial Services
One Commerce Plaza
Albany, NY 12257
Tel: 1-877-BANK-NYS (1-877-226-5697)
Website

South Dakota

To contact Bilt Payments, you may email support@biltrewards.com. 

If you have questions or complaints about Bilt Payments LLC’s money transmission services, you can contact the South Dakota Division of Banking.

South Dakota Division of Banking Online: https://dlr.sd.gov/banking/default.aspx
Telephone number: 605-773-3421

Texas

If you have a complaint, first contact the consumer assistance division of Bilt Payments LLC at support@biltrewards.com. If you still have an unresolved complaint regarding the company's money transmission activity, please direct your complaint to:

Texas Department of Banking
601 North Lamar Boulevard
Austin, Texas 78705, 1-877-276-5554 (toll free)
www.dob.texas.gov